Here are a few of the frequently asked questions, To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at email@example.com
Where is your company located ?
We have an office in Paris, France ; Supply warehouses in the USA; High-Quality vendor contacts in China.
Which currency will I be charged in ?
We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Will I receive a confirmation number when I place my order ?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
Who can I contact if I have a problem with my order ?
All queries can be forwarded to firstname.lastname@example.org
How can I pay ?
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Is Checkout on this site safe and secure ?
You can be absolutely sure that all purchases here are safe and secure.
If I enter my email address will you sell my information ?
We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Will I (the customer) have to pay customs ?
For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
Can I make changes after I place my order?
We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order at this time. You may however make a new order and cancel your previous order within 3 hours of purchase. Please send us an e-mail at email@example.com to process the cancellation.
What happens when an item is out of stock?
In a case that an item is temporarily out of stock, you will be e-mailed and notified.You will be provided with 2 options:
o You may back-order the item and we will ship your item once back in stock, or
o Request for a cancellation and for a full refund of that item.
Other items on the order will not be affected and shipped out accordingly.
Why was I refunded or partially refunded?
If an item becomes unavailable, we will contact you and process a full refund for that item.
If there are other items on the order, it will not be affected and shipped out accordingly.
I have multiple items on the order. Why did I receive only 1 item?
If there are more than (1) items on your order, we ship out items that are in stock first.
To avoid delaying the entire order, we want you to receive items in a timely matter.
Can I return my items?
Returns are strictly for defective or incorrect items at this time. (Please see Returns and Refunds for more info)
For all other cases, please email us at firstname.lastname@example.org for further inspections as we look into each order as a case by case.
How do I track my order?
When your order has been shipped a confirmation email will be sent with the tracking number. You may also find the tracking number by signing into your My Account page and then viewing the order after it has been shipped.
For all other questions and inquires, please contact us at email@example.com